Privacy Policy | PixelPrompt

Who we are

PixelPrompt ("we", "us") operates the website at pixelprompt.app and the browser studio for prompt optimization, AI product photography, and short-form video.

This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to the website, accounts, generation tools, billing, and support.

If you have a privacy question, email support@pixelprompt.app or use the contact page.

Information we collect

Account

When you register or sign in, we store:

Name and email address
Whether your email is verified
A password hash if you use email and password (we do not store the password itself)
Profile image, if you provide one or it comes from a sign-in provider
Google account identifiers and tokens, if you choose Google sign-in

Content you create

To run the studio, we store what you submit and what the tools return:

Original briefs and optimized prompts
Reference images you upload
Generated images, including the prompt, model, and file location
Short excerpts of a prompt inside credit-usage records, so you can see what a charge was for

Payments are processed by Creem. We do not store your full card number. We do store billing records needed to run the product: customer id, plan, subscription or invoice identifiers, payment status, credit balance, and credit transactions.

If you contact us, we keep the message and your email so we can reply.

New accounts are added to the product newsletter through Resend. You can turn that off anytime in notification settings.

Technical data

When you use the site we process:

Session data, including IP address and browser user agent, to keep you signed in and to investigate abuse
Cookie values such as your language preference and interface state
Basic request logs needed to operate and secure the service

If analytics tools are enabled in production (for example Google Analytics, Microsoft Clarity, or Vercel Analytics), those providers receive usage events such as pages viewed. They are not required to use the studio.

If live chat or a bot-check is enabled, Crisp or Cloudflare may receive the data needed to provide that feature.

How we use information

We use this information to:

Create and secure your account
Optimize prompts and generate images or video you request
Show your generation history and credit balance
Process subscriptions, credit packs, and refunds
Send service email, and newsletter email until you unsubscribe
Detect abuse, including use that violates the Acceptable Use Policy
Fix bugs and understand which parts of the product are used

We do not sell your personal information.

AI providers

Generating a result means sending your prompt, and a reference image when you upload one, to the model provider that runs that job (such as the providers behind Flux, GPT Image, Kling, or Veo). We send that data so the provider can return the image or video you asked for.

We do not sell those prompts or uploads. A provider may retain inputs under its own terms. Review the provider named on the tool if that matters for your brand or client work.

Cookies

We use cookies and similar storage for sign-in, language, and interface preferences. Optional analytics cookies are only set when that analytics product is turned on.

Details are in the Cookie Policy. You can also block cookies in your browser; sign-in and saved preferences may stop working.

We share personal information with service providers that process it for us:

Google — optional sign-in
Creem — checkout, subscriptions, and invoices
Resend — account email and the newsletter
Cloud storage — reference uploads and generated files
AI model providers — prompts and reference images for the generation you start
Analytics, chat, or bot-check providers — only when that feature is enabled

We may also disclose information if the law requires it, or to protect PixelPrompt, our users, or the public from fraud and abuse.

International transfers

PixelPrompt is used by teams in more than one country. Account data, prompts, and files may be processed in the country where we or our providers host systems, which can be outside your own country. We use these providers to deliver the product you signed up for.

How long we keep it

We keep account, prompt, image, and billing records while your account is open and as needed to provide the service, resolve disputes, and meet tax or accounting duties.

Payment and credit records may be kept after you close an account when we need them for legal or financial reasons. Newsletter contacts are removed or marked unsubscribed when you opt out.

Security

We use access controls, encrypted transport (HTTPS), and hashed passwords. No online service can promise perfect security. Use a unique password and tell us at support@pixelprompt.app if you think your account was accessed without permission.

Your choices

You can:

Update your name and profile in account settings
Unsubscribe from the newsletter in notification settings
Stop optional cookies in your browser
Ask us to access, correct, or delete personal information we hold about you

Email support@pixelprompt.app for an access, correction, or deletion request. We may need to confirm that the request comes from you. We will delete or anonymize account data we are not required to keep, including prompts and generation records tied to that account.

If you are in the EEA, UK, or a region with similar rules, you may also object to certain processing or lodge a complaint with your local data protection authority.

Children

PixelPrompt is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

Changes

We will post updates on this page and change the date above. If a change materially affects how we use personal information, we will also give a clearer notice, such as an email or an in-product message.

Contact

PixelPrompt
Email: support@pixelprompt.app
Web: Contact